AI voice agent
It answers on your usual number with the information in your panel, offers the free slots and notes what each caller asked for so your team can close it.
AI receptionist
It answers your business phone with artificial intelligence. It picks up every call on the number your customers already know, says it is an assistant and works from what is published in the panel: services, prices, hours and policies. If someone wants an appointment, it offers the free slots, reads it back so they can say yes and leaves it as a request in your diary. It does not record the call: it notes what was asked in that person’s conversation, next to their WhatsApp chats.
One call, start to finish
What happens every time someone calls while your team is with another person.
The call comes in on your usual number and the agent answers on the first ring, at any hour, even if the front desk is already on another call.
It gives prices, hours and policies exactly as they are in the panel. If they want an appointment, it looks for slots, reads the proposal back and waits for a yes.
The diary gets the request, with its slot held, and the inbox gets the call note, so someone can confirm or call back.
Six rules it always follows, set up once from the panel.
Your customers keep calling the phone number they already have. We work with your carrier so those calls reach the agent, which picks up from the first ring.
It replies with the services, prices, hours and policies in the panel, the same ones the WhatsApp assistant uses. What it does not know it does not make up: it notes it for your team.
It finds slots from who is working each day and how long the service takes, repeats the date and time and leaves the request with its place held. The final confirmation is your team’s.
Anyone gets the public information. To change or cancel an existing appointment, it first checks it is talking to the person who booked; if it cannot, it leaves the change to your team.
By default it records nothing. It leaves what the person asked for and what is still pending in their conversation, next to their chats and their CRM record.
A complaint, a group or anything outside what is published goes to the customer service inbox with the call note, and a person calls back.
The phone, before and after
A classic voicebot is a menu: «press one for appointments». An AI voice agent understands what people say in their own words, checks your diary and answers the way your front desk would. The difference is what it can do: in Aipiter it works on the same data as the rest of the panel, and every action goes through a confirmation.
A salon in the middle of a colour, a physiotherapy clinic mid-session or a restaurant during service cannot pick up the phone. That is where the AI receptionist recovers missed calls: it answers while your team carries on with the person in front of them.
The agent is not a virtual switchboard and does not change your carrier. It adds to the line you already have: calls reach it and your number stays the same.
Voice and WhatsApp read the same service menu, the same diary and the same policies. A customer who calls on Monday and writes on Tuesday gets the same answers, and your team sees both in the same conversation, with the history in the customer record.
A program that answers phone calls by speaking naturally: it understands what callers ask, replies with your business information and completes what it can, such as an appointment request, for your team to review.
Yes. Your customers keep calling the usual number and the agent takes every call. There is no need to give them a new number.
Not by default. What remains is a note of what the caller asked for, in their conversation, so your team knows what to do.
It does not transfer live. If the call needs someone, it leaves the case with its note for your team, and a person calls back or writes on WhatsApp.
It speaks Spanish and Catalan, and replies in whichever the caller uses.
It offers the free slots, reads the proposal back so the caller can say yes and the request sits in the diary with its place held until your team confirms it, as with appointments and bookings from WhatsApp.
It does not guess. It says the team will look into it, notes the question and leaves it in the inbox for someone to answer.
We show you how it answers, with your services and your hours, and what your team would see of each call.
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