Instagram for business
The agent answers direct messages with what your team publishes, replies to anyone who comments a keyword and thanks whoever mentions you. You decide what gets automated.
Aipiter connects your business’s Instagram account to the same AI agent that handles your WhatsApp. The agent answers direct messages with what your team publishes, and on the «Instagram» screen of the panel you set up automatic replies to keyword comments, to replies and mentions in your stories and to your ig.me links, plus the conversation starters and the persistent menu. Every conversation reaches the team inbox and that person’s record.
How it works
What Aipiter does when someone messages you, comments on a post or mentions you.
The agent replies using «My business», your catalogue and your calendar, introduces itself as a virtual assistant and leaves sensitive matters, or anything the customer asks for, to your team.
A keyword rule answers in public with one of up to five replies, picked at random, and sends a private message to whoever commented, once per comment.
Whoever replies to a story or mentions you gets the fixed reply, and the conversation carries on with the agent or your team, in the same inbox as WhatsApp.
Everything is set up on the «Instagram» screen of the panel, rule by rule, and every rule starts switched off until you turn it on.
On every post, only on the ones you tick from the account’s list, or on the next one you publish. It answers in public, in private or both, and the activity shows what happened with the latest comments.
A rule can ask the person to follow your account before getting what was promised: if they follow it, they get it when they reply; if not, they get a reminder, at most once a day.
A fixed reply to anyone who answers one of your stories, to all of them or only those with certain words, and to anyone who mentions you, once a day per person. A mention with no rule goes to your team.
Each rule gives you a link for your website, your bio or an ad. Whoever opens it gets the reply straight away if they had already messaged you, or as soon as they write or tap a conversation starter.
Up to four questions for people messaging you for the first time and a menu of up to five buttons that reply or open a page. Aipiter publishes them on Instagram within minutes and tells you when they are live.
To book, the agent sends the proposal and the customer confirms it by replying CONFIRMAR with a four-digit code; without that reply nothing is requested. The rest of the process is explained in appointments and bookings.
Instagram without leaving anyone waiting
An Instagram auto reply can be a canned sentence or a real conversation. In Aipiter both live together: your rules give the exact reply your business chooses for a word, a story or a link, and where there is no rule the agent writes the answer from what you publish. Either way, the virtual assistant notice comes first, and the person can ask for a human to take over.
The «comment this word and I’ll send it to you» formula takes the conversation to private messages. Aipiter handles it with rules per account: a public reply picked at random from the ones you write and a private message to whoever commented, once per comment and never to someone who asked not to receive messages. Comments older than seven days get nothing.
Everything Aipiter sends on Instagram responds to something the person did: messaging you, commenting, replying to a story, mentioning you or opening your link. That fits Meta’s rules, which do not let a business start a private conversation, and Aipiter replies within the 24 hours Meta allows after the person’s last message. For notices and campaigns to people who opted in, there is WhatsApp marketing.
It works for any business whose customers write on Instagram, such as online shops, hair and beauty salons, gyms and restaurants. The agent knows what your team publishes, and Instagram and WhatsApp conversations share one inbox.
It depends on the message. If it matches one of your rules (a keyword, a story reply, a mention or an ig.me link), the fixed reply you wrote goes out. Otherwise the AI agent writes its own reply, using what your team has published.
Yes. Automatic replies carry the virtual assistant notice when it applies, just as on WhatsApp, and whoever writes can ask for a person instead.
Yes: on all of them, only on the ones you tick from the list of the account’s latest posts, or on the next one you publish.
Each comment gets at most one public reply and one private message, and the same person gets a single private message per rule every 24 hours.
Yes. The agent checks the calendar, sends the proposal and the customer confirms it by replying CONFIRMAR followed by a four-digit code; CAMBIAR or CANCELAR with the same code changes or cancels it. The request then waits for your team to confirm it.
In the team inbox, next to the WhatsApp ones, with each person’s history and record. From there anyone on the team can reply or pause the agent in that conversation.
In the demo we look at how the agent would answer your business’s messages and set up your first comment rule together.
Book a demoWith your permission, we use analytics cookies to see how the site is used and improve it. If you reject them, the site works just the same. Cookie policy
