Team notices, messages and notes
Notices to one person, a team or all your staff from the panel, knowing exactly who has read them, and internal notes on every conversation with a customer.
Internal chat
It is Aipiter’s internal communication. From the panel you send a message to one person, a team, a site or the whole company, now or scheduled, with attachments. Each employee receives it in their Aipiter area and, depending on their preferences, also as a notification or by email. You see who has received it, who has read it and who has confirmed they are aware, because they are not the same thing. In customer conversations, the team leaves internal notes the customer cannot see and hands the case to a colleague without leaving the panel.
A notice, from the panel to the last employee
What happens when Friday’s hours change at one of your sites.
One person, a team, a site or the whole company. Only people in that audience receive it.
It appears in their Aipiter area and, if they have it set up, as a phone notification or by email.
You see who has read it and who has acknowledged it. You can remind only the people missing, without messaging everyone again.
Six pieces so work notices do not get lost in the usual group chats.
To one person, a team, a site or all staff, and only to people authorised to receive it.
An announcement for everyone or a message to a single person, sent right away or scheduled for when it is needed.
The rota, an instruction or a document go with the message, and only the recipients can open them.
Aipiter tells sent, delivered, read and acknowledged apart. Seen is not the same as “got it”.
In a customer conversation, the team leaves notes the customer cannot see and assigns the case to whoever should follow it up.
Work notices live in Aipiter, not in each person’s personal WhatsApp. Whoever leaves the company stops receiving them.
Personal groups versus panel
Waiters, technicians, instructors or carers do not read company email. The notice reaches their phone from Aipiter, separate from their personal chats, and you know it has been seen by whoever needed to see it.
A change in the rota notifies whoever it affects, a notice can carry the document to read from document management, and holiday questions are answered by the assistant in the HR module.
When a customer writes on WhatsApp or through the website, the team discusses the case in notes inside the same conversation, assigns it to whoever should handle it, and the AI agent steps aside as soon as a person replies.
Each message reaches only its audience, attachments are stored privately and access depends on each person’s role in Aipiter. More detail in security.
Yes, or just to a team, a site or one person. Each notice reaches only the people you choose.
Yes. You see who has received it, who has read it and who has confirmed they are aware.
In their Aipiter area and, depending on their preferences, as a phone notification or by email.
Yes. You write it now and it goes out on the day and at the time you choose.
Yes. In that customer’s conversation you leave an internal note they cannot see, or assign the case to your colleague.
No. Notices appear in each employee’s Aipiter area, from the browser on their phone or computer.
Once they are removed in Aipiter they stop receiving notices and lose access to what was there, without having to remove them from any group.
We show you how a notice reaches your team and how you see who has read it.
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