Sizes, stock, orders and returns
The assistant replies on WhatsApp at any hour with the real stock from your Shopify or WooCommerce, and each customer keeps their orders and conversations together.
Online shops
Aipiter connects to your shop on Shopify or WooCommerce and serves your customers on WhatsApp with its real data: the assistant answers sizes, stock, shipping and returns from your catalogue and policies, and looks up an order when it can verify the person asking is its owner. Each customer’s orders and conversations come together in the CRM, on a single timeline. The shop stays in charge: Aipiter does not change prices, stock or orders in it.
A Monday at an online shop
A Monday at a clothing shop with its website on Shopify and a small stockroom, from the first coffee to the last order.
At the start of the day, the team finds twelve overnight conversations already answered: sizes, shipping times and a question about exchanges. Only two are waiting for a person.
A customer asks on WhatsApp. The assistant checks the order is hers, looks it up in Shopify and tells her it left yesterday.
A customer wants to return some trainers. The assistant explains your returns policy and passes the request to the team, who process it in the shop.
The restock of a sold-out jacket arrives. Those who asked to be told get the alert in order, with a Meta-approved template and a deadline to decide.
A company asks for a price on forty T-shirts. The assistant does not make up discounts: it collects quantities and dates and passes it to the team to prepare a quote.
Someone asks about a jumper’s thickness and shipping times to the Canary Islands. The assistant answers with the product pages and the shipping policy you have published.
Six matters that take up hours of chat today and how Aipiter handles them.
The assistant answers whether a size or colour is left using your shop’s stock, not a copied list. What is not published, it does not assume.
For a specific order, it verifies it is talking to the owner and looks it up in the shop; if it cannot verify, it passes it to your team.
It explains your policy and collects the request with the order and the reason. Refunds and exchanges are done by your team in the shop, where they always have been.
Anyone asking about something sold out can request an alert. When it is back, it is offered to them one by one, each with a deadline, using Meta-approved templates, like a calendar’s waiting list.
In the CRM, a customer’s orders, returns and conversations form a single timeline.
New arrivals and restocks for people who agreed to receive them, with WhatsApp marketing and instant opt-outs.
Getting started
You connect once; after that, every question follows the same path.
You authorise the connection with Shopify or WooCommerce and Aipiter reads products, stock, customers and orders. Read only: the shop stays as it is.
Shipping, returns, size exchanges and support hours: what the assistant tells customers comes from there.
The assistant answers with that data and leaves your team whatever needs a person, with the whole conversation.
In an online shop, questions come up just as the customer is about to buy: whether their size is left, when it will arrive, whether they can exchange it. The assistant answers on the spot, at any hour, with your shop’s data.
Shopify keeps the orders; Aipiter puts them together with each customer’s conversations, returns and questions. That way whoever replies knows who they are talking to before answering.
If you also have a physical shop, the assistant answers opening hours, the address and whether a product can be collected in store, according to what you have published.
Prices, stock and orders are read from the shop and updated from there; Aipiter never changes them. If you disconnect the shop one day, it keeps working exactly as before.
An assistant that serves your online shop’s customers on WhatsApp with real data from Shopify or WooCommerce, plus a CRM that brings orders and conversations together.
Yes. Aipiter connects to both and reads products, stock, customers and orders. All it does is read: the shop remains the only one that changes its data.
Yes, when it can verify the person asking is the order’s owner. If not, it leaves the query to your team.
It explains your policy and collects the request. Refunds or exchanges are made by your team in the shop.
Yes, to those who asked and accepted the alert, one by one, with a Meta-approved template.
Never. If the information is not in your shop or in what you have published, it passes the conversation to your team.
Yes, to those who agreed to receive them, with WhatsApp marketing: new arrivals or restocks, with approved templates and instant opt-outs.
We show you, with your shop connected, what the assistant would tell your customers and what your team would see.
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