Features
Everything Aipiter does, feature by feature.
Each feature has its own page with the steps, the before and after, and the questions people ask most. Here they come in two halves: serving your customers and running your business.
What features Aipiter has
Aipiter has two halves that share the same data. To serve your customers, AI agents answer the phone, WhatsApp and Instagram, and the appointments and bookings calendar keeps what each customer confirms. To run your business, a CRM with each person’s history and the day-to-day work: quotes, work orders, inventory and HR; what an agent notes in a conversation shows up in the record, the calendar or the work order.
Serving your customers.
What your customers see and hear: the AI agents on the phone, WhatsApp and Instagram, the calendar with what they confirm and the reminders they get afterwards.
Channels
Calls and messages answered.
The agents answer on the phone, WhatsApp and Instagram from what you publish, and pass to the team whatever calls for judgement.
AI receptionistAnswers the calls you cannot take and notes the booking, without recording the conversation. WhatsApp assistantReplies from your published information and asks for a yes before booking. - InstagramAnswers direct messages, keyword comments, story replies and mentions.
WhatsApp for businessThe business number connected to Meta’s platform, with buttons in the chat.
Calendar and reminders
Confirmed appointments, customers kept informed.
The inbox where the team follows each conversation, the appointments the customer confirms and the messages they get afterwards.
Customer serviceOne inbox for the team, with owners and the agent’s handover. Appointments and bookingsRequests the customer has already confirmed in the chat, with their place held. Appointment remindersMessages confirmed or changed by replying, with the freed slot offered to someone else. WhatsApp marketingCampaigns that only reach people who said yes, each with its approved template.
Running your business.
What your team uses behind the scenes: the CRM, quotes, jobs, the stockroom and your staff, in the same dashboard as the agents and with the same data.
Customers and sales
From an enquiry to an accepted quote.
Records that fill up as you serve customers, each customer’s paperwork requested in time and quotes at your rates.
CRMThe agent at work inside every record, with your sector’s vocabulary. CRM for WhatsAppEvery conversation linked to the person who started it. Quote softwareReads the request, drafts the quote at your rates and follows up the reply. Document managementAsks for the missing papers and warns you before a document expires.
Operations and data
Day-to-day work, with your data connected.
Jobs with an owner, stock with a warning before it runs out, your tools connected and the limits you set for the AI.
Work ordersEach job with its owner, its task list and whatever is stopping it from being finished. Inventory managementStock by location and, below the minimum, a purchase ready for you to approve. IntegrationsOfficial WhatsApp, Holded, Shopify, WooCommerce and Google, plus customer imports from Excel. AI for businessConfirmations, replies checked before they go out and data processed in Europe.
Team
Your staff, without sign-in sheets or personal group chats.
Holidays, clock-ins, shifts and notices in one place, from each person’s phone.
HR softwareStaff records, plus holidays and absences with their approval. Time trackingClock-ins from the phone, with each day’s start and end times ready to export. Shift schedulingPublished rotas and swaps offered to whoever can cover them. Internal chatNotices to staff showing who has read them, apart from personal groups.
Which one would save you most work?
Tell us how you serve customers now and we will show you the features that save you most time, with a case from your sector.
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